TCPA Compliance Guide
This is for informational purposes only. If you want to discuss your specific situation, get tailored guidance, or if you have any questions about the TCPA or its effect on your practices, please get in touch.
The Telephone Consumer Protection Act (TCPA) was originall enacted by Congress in 1991. Since its inception the TCPA has authorized the Federal Communications Commission (FCC) to enact and enforce regulations that curtail how telemarketers can make calls to consumers and, later, the type of telephones that can be contacted.
The TCPA was enacted chiefly to restrict the rising use of automatic telephone dialing systems (ATDS) which were capable of calling phone numbers sequentially in perpetuity and around the clock, playing prerecorded messages to consumers or connecting them to live representatives when the receiver was picked up. Similarly, Congress sought to restrict expensive fax machine spamming, which was on the rise.
What does the TCPA cover?
The TCPA regulates the use of ATDS and the playback of recorded messages to consumers and the contacting of landline, wireless or cellular, and fax lines.
How to Comply with the TCPA
First, and foremost, businesses can create a formal, written, and abided-by compliance policy. The policy should lay out, in detail, the procedures that employees, independent contractors acting on behalf of the business, and vendors and contractors, will adhere to when using the telephone system to market to consumers. Here is an example of a very broad, very basic TCPA compliance policy template that can give you an idea of starting points.
To be sure, the TCPA compliance policy must be drafted with care, but equally important is adherence. The business should train employees where possible, disseminate the policy to independent contractors and vendors, and keep the policy updated as the law changes. Most of the movement in TCPA compliance comes from the circuit courts and FCC guidance materials. Staying on top of these changes is vital to avoiding liability.
Second, a business needs to create a distinct and separate database of consumers based on the type of telephone line they have contact information for — in short, make a separate list for all the wireless phone numbers, or numbers you suspect might be tied to wireless phones. The restrictions against contacting wireless consumers are significantly higher than landline telephones - most importantly, you need to receive “prior express consent” before you can call a wireless number using an ATDS or use a pre-recorded voice.
This is good practice in general — express written or verbal consent following a “clear and conspicuous disclosure” should be obtained wherever possible. The consent may be provided electronically in compliance with the E-SIGN act, but it must be obtained following a clear statement to the consumer that they will be authorizing the business to contact them in the future. With number portability and the decline of the landline telephone, many consumers will port their landline number to a wireless account. They may have provided you with their number presenting it as a landline number, and it may have been one when they did, but this will be no bar to your liability — and fines are steep.
Third, a business needs to strictly adhere to the National Do Not Call Registry (DNC) and maintain their own do not call list. A business is said to have notice of a number being added to the DNC after it has been listed for thirty-one (31) days. Additionally, a business should maintain their own list of consumers that have requested to be placed on the business’ do not call list, as those consumers may not be on the DNC.
See also, the manual put out by the FCC for TCPA compliance.